Frequently Asked Questions (FAQs)
What is your return policy?
Our return policy lasts 30 days. Items must be unused, in the same condition that you received them, and in the original packaging. Certain items such as perishable goods and intimate products are not eligible for return. For more details, please see our Return Policy (link to your return policy).
How do I initiate a return?
To initiate a return, please contact us at onyx@Iamfindom.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.
When will I receive my refund?
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Do you offer exchanges?
Yes, we offer exchanges for items that are defective or damaged. If you need to exchange an item, please contact us at onyx@Iamfindom.com with your order number and details about the product.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at onyx@Iamfindom.com with photos of the damaged product and your order number. We will arrange for a replacement or refund as soon as possible.
How long does shipping take?
Shipping times vary depending on your location. Orders are processed within 1-3 business days, and delivery times are typically 3-7 business days for domestic orders. For international orders, delivery times may vary. You will receive a tracking number once your order has shipped.
How can I track my order?
You will receive a shipment confirmation email containing your tracking number once your order has shipped. You can use this number to track your order on the carrier’s website.
What are the shipping costs?
Shipping charges are calculated and displayed at checkout. We offer various shipping options to meet your needs, and the cost will depend on the chosen method and your location.
Do you ship internationally?
Yes, we offer international shipping. Please note that international orders may be subject to additional customs fees, duties, and taxes, which are the responsibility of the customer.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at onyx@Iamfindom.com. We will do our best to accommodate your request, but please note that orders that have already been processed and shipped cannot be canceled.
How can I contact customer service?
You can contact our customer service team at onyx@Iamfindom.com. We are available 9:00 AM to 5:00 PM PST to assist you with any questions or concerns.
Do you offer gift wrapping?
Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.